NHSmail Enabling collaboration for health and social care


Skype for Business Learning Series

Welcome to the Skype for Business Learning Series. This learning series provides you with learning materials designed to support you in using the features of Skype for Business as part of NHSmail.

There are materials to support use of both Skype for Business Instant Messaging and Presence (NHSmail core offering) and Skype for Business Audio and Video Conferencing (NHSmail top-up service).

There is a mixture of Quick Reference Guides, module videos and a number of additional reference materials avaliable for download. These materials are designed to complement each other and you may find some differences in the content that is included – for example, the Quick Reference Guide might include more topics than the video.

To get started, choose the area you would like to learn about by click the grey boxes and click the relevant module title.

  • Presence Management

    Learn about what presence management is, how to set your presence and how to view the presence of others.

  • Contact Management

    Learn how to manage your contacts in Skype for Business including; adding, viewing and grouping your contacts.

  • Audio and Video Conferencing User Guide

    Learn about the functionality provided by Skype for Business Audio and Video Conference including instruction on how to make audio / video calls, how to schedule audio / video conferences and how to join audio/ video conferences via both the Skype for Business Desktop Application and Mobile Application.

  • Skype for Business Recording Guide

    Learn how to use the Recording feature in Skype for Business.

  • Considerations for Clinical Use

    Guidance on appropriate use of the Audio and Video Conferencing service in a clinical setting.

Supporting patients and health and social care staff who use digital communication in clinical practice

Research on the role of digital communication, carried out by Warwick Medical School and King’s College London shows how the new NHSmail platform might be used to support different types of digital collaboration. Factsheets have been developed to help understand the issues of using digital communication and inform you of the benefits of using different technologies such as email, text, mobile phone apps and Skype.

You can find the factsheet here.

About the LYNC study

The LYNC study has focussed on improving health outcomes for young people with long term conditions. Specifically, the role of digital communication in current and future patient-clinician communication for NHS providers of specialist clinical services focussed on people aged 16-24 years old, who were receiving specialist care for a range of long-term conditions, and their clinical teams.

The study looked at 20 clinical teams from across Britain, including those who used digital communication extensively, and those who used it only occasionally. The investigators used direct observation, doing over 350 interviews with patients and staff, and an examination of clinical policy and guidelines to collect data. This was then analysed for what works for whom, where, when and why, and also for ethical and safety issues. An analysis of the data is presented in the factsheets.

For further information about the new NHSmail platform please go to https://support.nhs.net/aboutnhsmail2.

For further information about the LYNC study please click here.

Note: To navigate back to the main landing page at any point click on the blue banner "NHSmail Enabling collaboration across health and social care" at the top of the page.