Last updated: 18/03/2019 15:15
Anti-spoofing controls have been re-applied to direct spoofed emails from the internet to the ‘Junk E-mail’ folder within mailboxes. To make sure that you don’t miss any emails that still need to be actioned, please regularly check the ‘Junk E-mail’ folder within your mailbox, including any shared mailboxes that you manage.
This page provides you with up-to-date information on the status of the NHSmail services and any key known issues impacting users.
It is recommended that you regularly check these pages. For further information on any High Severity Service Incidents (HSSI) please refer to the NHS Digital Service Status Page (via N3/HSCN/NHS connection).
Click the navigation links below to view each section of the service status pages:
Complaints and Escalations Process
If you have any complaints about the NHSmail service, please email the national helpdesk. If you wish to raise an escalation, further information is available within the drop-down menu below.
Skype For Business Known Issues
The key known issues affecting the Skype for Business desktop / mobile application are outlined below. These known issues are seperated out into Instant Messenging and Presence (NHSmail core service) and Audio and Video Conferencing (NHSmail additional service):
Instant Messaging and Presence
Audio and Video Conferencing
NHSmail Service Level Performance Summary
This section publishes a summary of Accenture's monthly performance against the service levels agreed with NHS Digital to provide the NHSmail service. Each month's performance summary is provided in PDF format and available for download using the links provided in the table below If you have any questions or queries related regarding the published performance summary information please contact email@example.com.
|Month||Performance Summary Link|