NHSmail Enabling collaboration for health and social care

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Communications

Welcome to the NHSmail communications page. You can access all of our latest communications to Local Administrators (LAs) and end users from here. Use the drop-down fields to display the communications that are relevant to you.


LA Communications

  • LA Webinar – 26 September 2018

    Slides from the September LA webinar, which provide updates on the NHSmail Service, account management lifecycle switch-on, Multi-Factor Authentication (MFA), Single Sign On (SSO), anti-spoofing, impersonation accounts, NHSmail Office 365 Hybrid Service, all-user satisfaction survey. Please also see the recording of the webinar and the Q&A log.

  • LA Webinar – 3 July 2018

    Slides from the July LA webinar, which provide updates on NHSmail service performance, platform clean-up of inactive accounts, Portal development, repeated account lockout guidance, Skype for Business – unavailability, anonymous access to NHS Directory, NHSmail Single Sign-On, anti-spoofing, NHSmail news and calendar federation. Please also see the recording of the webinar and the Q&A log.

  • LA Webinar on GDPR – 17 May 2018

    Slides from the GDPR LA webinar held on 17 May 2018 are published in the ‘GDPR’ section of the Portal (found under Help>Policy and Guidance>GDPR>GDPR guidance for the NHSmail Live Service - England), together with the recording of the webinar.

  • LA Webinar - 28 March 2018

    Slides from the March LA webinar, which provide updates on service status, account management lifecycle, application accounts, business continuity and disaster recovery testing, anti-spoofing, Skype for Business file sharing and recording and an update on the growth area. Please also see the recording of the webinarand the Q&A log.

  • LA Bulletin - 20 December 2018

    Latest information on the NHSmail service including the re-introduction of anti-spoofing measures, Portal release, Skype for Business desktop control, NHSmail Office 365 Hybrid Service, general service information and reminders.

  • LA Bulletin - 27 November 2018

    Latest information on the NHSmail Service including anti-spoofing, account management lifecycle, NHS Directory contact clean-up, Portal release details, address book federation, NHSmail Office 365 Hybrid Service, Outlook add-in tool to report phishing emails, targeting users with bulk emails from an external source, NHSmail registration for GP Locums and general service information and reminders.

  • LA Bulletin - 9 October 2018

    Latest information on the NHSmail Service including user satisfaction survey 2018, Portal release, account management lifecycle switch on, Multi-Factor Authentication (MFA), Single Sign-On (SSO), anti-spoofing, impersonation accounts, NHSmail Office 365 Hybrid Service and general service information and reminders.


User Communications

  • Security improvements are being made this week to the way that incoming emails are processed by NHSmail. From now on, spoof emails sent over the internet will be redirected to your junk email folder.

    A spoof email is one that is sent from a source which imitates the @nhs.net email address but is not from a genuine @nhs.net application or service.

    You are therefore advised to regularly check the ‘Junk Email’ folder within your mailbox, including any shared mailboxes that you manage, to see whether any emails are diverted there that still need to be received.

    If so, you must contact the sender to advise that they will need to take action to stop ‘spoofing’ @nhs.net. This will ensure future emails are received in the inbox, not junk mail.

    If you are notified by a colleague that you are spoofing, you should speak to your organisation’s IT team to discuss your options referencing the spoofing guide.

    The next phase in this security update will be to block these emails completely. This is expected to take place in early spring 2019 and we will confirm exact dates nearer the time.

    More help and support on securing patient data is available from NHS Digital’s Data Security Centre. Details are also available on our online Data Security Awareness training.

    Keep your NHSmail account active

    Inactive accounts are now being regularly deleted from the NHSmail Service, in line with the Data Retention and Information Management Policy .

    To ensure your account remains active, please remember to change your password every 90 days and if you move organisations ensure your account moves with you within 30 days.

  • Our annual user satisfaction survey is back up and running, following the issues we have been experiencing with the high volume of users simultaneously trying to access it. The survey is now open until Wednesday 24 October 2018. Apologies for the inconvenience this may have caused.

    At NHSmail, we're always trying to improve and build upon our current service to ensure it's working in the best possible way for you.

    To do this, we want to know what works and what doesn't work for you.

    Please set aside 5-10 minutes to complete our short survey and tell us about how you want to use the service.

    The survey is anonymous and open to anyone who uses an NHSmail email account and closes at 5pm Wednesday 24 October 2018.

    Thank you for helping us shape the future of NHSmail.

    If you cannot find this communication, please email feedback@nhs.net for a link to the survey.

  • We would love for you to be involved in shaping the future!

    NHSmail is evolving to bring you the best digital collaboration tools possible, so we want to know how you use technology at work and where you would most like to see improvement in the digital services available to you.

    Have your say by taking part in this short survey.

    To ensure the best experience of your current NHSmail account, and to keep your account active, please remember to look after your account responsibly. Here are some reminders to help you:

    Further help is available on the portal help pages.

    Thank you for helping us shape the future of NHSmail.

  • Details of the all-user broadcast on GDPR can be found in the ‘GDPR’ section of the Portal (found under Help>Policy and Guidance>GDPR>GDPR guidance for the NHSmail Live Service – England).

Dates in previous communications are subject to change. For the most up to date information on NHSmail, please see the Service Status page