NHSmail Enabling collaboration for health and social care

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Communications

Welcome to the NHSmail communications page. You can access all of our latest communications to Local Administrators (LAs) and end users from here. Use the drop-down fields to display the communications that are relevant to you.


LA Communications

  • LA Webinar – 23 January 2019

    Slides from the January LA webinar, which provide updates on anti-spoofing, Business Continuity and Disaster Recovery (BCDR) testing, closed organisations, account management lifecycle, Skype for Business desktop control, local helpdesk contact details in ‘people finder’. Please also see the recording of the webinar.

  • LA Webinar – 26 September 2018

    Slides from the September LA webinar, which provide updates on the NHSmail Service, account management lifecycle switch-on, Multi-Factor Authentication (MFA), Single Sign On (SSO), anti-spoofing, impersonation accounts, NHSmail Office 365 Hybrid Service, all-user satisfaction survey. Please also see the recording of the webinar and the Q&A log.

  • LA Webinar – 3 July 2018

    Slides from the July LA webinar, which provide updates on NHSmail service performance, platform clean-up of inactive accounts, Portal development, repeated account lockout guidance, Skype for Business – unavailability, anonymous access to NHS Directory, NHSmail Single Sign-On, anti-spoofing, NHSmail news and calendar federation. Please also see the recording of the webinar and the Q&A log.

  • LA Webinar on GDPR – 17 May 2018

    Slides from the GDPR LA webinar held on 17 May 2018 are published in the ‘GDPR’ section of the Portal (found under Help>Policy and Guidance>GDPR>GDPR guidance for the NHSmail Live Service - England), together with the recording of the webinar.

  • LA Bulletin – 7 March 2019

    Latest information on the NHSmail service including anti-spoofing, sharing sensitive information, unauthenticated Lightweight Directory Access Protocol (LDAP) to be disabled, improving joiner / leaver workflows, all user satisfaction survey results, Data Security and Protection Toolkit (DSPT), NHSmail Office 365 Hybrid enhancements, Portal release, Business Continuity and Disaster Recovery testing (BCDR) and general service information and reminders.

  • LA Bulletin - 1 February 2019

    Latest information on the NHSmail service including the re-introduction of anti-spoofing measures, unauthenticated Lightweight Directory Access Protocol (LDAP) access to be disabled, Business Continuity and Disaster Recovery (BCDR) testing, closed organisations, account management lifecycle, Skype for Business desktop control, local helpdesk contact details in ‘people finder’ and general service information and reminders.

  • LA Bulletin - 20 December 2018

    Latest information on the NHSmail service including the re-introduction of anti-spoofing measures, Portal release, Skype for Business desktop control, NHSmail Office 365 Hybrid Service, general service information and reminders.


User Communications

  • NHSmail Alert: Action Required

    Check your ‘Junk E-mail’ folder to make sure you’re not missing any emails.

    To make sure that you don’t miss any emails that still need to be actioned, please regularly check the ‘Junk E-mail’ folder within your mailbox, including any shared mailboxes that you manage.

    We are frequently making security improvements to how emails are processed by NHSmail and to improve our resilience to global threats.

    One such threat is a spoof email. This is an email which is sent from a source over the internet that imitates the @nhs.net email address but is not from a genuine @nhs.net application or service. These emails are re-directed to the ‘Junk E-mail’ folder in your mailbox.

    If emails are being directed to your junk mail folder that you still need to receive, you must contact the sender to advise that they will need to take action to stop ‘spoofing’ @nhs.net. This will ensure future emails are received in your inbox, not your junk mail folder..

    If you are notified by a colleague that you are spoofing, you should speak to your organisation’s IT team. Further information is available in the spoofing guide.

    Thank you for helping to keep the NHSmail service safe.

  • Our annual user satisfaction survey is back up and running, following the issues we have been experiencing with the high volume of users simultaneously trying to access it. The survey is now open until Wednesday 24 October 2018. Apologies for the inconvenience this may have caused.

    At NHSmail, we're always trying to improve and build upon our current service to ensure it's working in the best possible way for you.

    To do this, we want to know what works and what doesn't work for you.

    Please set aside 5-10 minutes to complete our short survey and tell us about how you want to use the service.

    The survey is anonymous and open to anyone who uses an NHSmail email account and closes at 5pm Wednesday 24 October 2018.

    Thank you for helping us shape the future of NHSmail.

    If you cannot find this communication, please email feedback@nhs.net for a link to the survey.

  • We would love for you to be involved in shaping the future!

    NHSmail is evolving to bring you the best digital collaboration tools possible, so we want to know how you use technology at work and where you would most like to see improvement in the digital services available to you.

    Have your say by taking part in this short survey.

    To ensure the best experience of your current NHSmail account, and to keep your account active, please remember to look after your account responsibly. Here are some reminders to help you:

    Further help is available on the portal help pages.

    Thank you for helping us shape the future of NHSmail.

  • Details of the all-user broadcast on GDPR can be found in the ‘GDPR’ section of the Portal (found under Help>Policy and Guidance>GDPR>GDPR guidance for the NHSmail Live Service – England).

Dates in previous communications are subject to change. For the most up to date information on NHSmail, please see the Service Status page