NHSmail Enabling collaboration for health and social care


About NHSmail

We're delighted to welcome you to the NHSmail service; the national secure collaboration platform for health and social care. The capabilities that the service provides will transform the way you collaborate within and outside of your organisation. This section provides more information on what the service offers, as well as case studies from health and social care organisations who have migrated to NHSmail.

The NHSmail service provides a common national platform that can be tailored to your local needs through a number of top-up and additional services. The core services (those funded centrally) and additional services (locally funded) are outlined below:

  • Email

    The NHSmail service is based on Microsoft Exchange 2013 and provides users with 4GB mailboxes as standard. Users are able to access the service via desktop mail applications, Outlook Web Access (OWA) and mobile devices.

  • Administration Portal

    The NHSmail Portal provides a number of user and local administrator tools to manage accounts on the service. This includes account management, organisation management, audit and reporting functions.

  • Directory

    The Directory provides a single source of contact information for health and social care. This is available via the NHSmail Portal and provides the ability to search for people based on a number of different profile attributes; for example, name, clinical speciality and location.

  • Instant Messaging and Presence

    The NHSmail service provide instant messaging functions to be able to quickly message other users of the service. The presence feature enables users to see whether another user is free, busy or in a meeting. This functionality is accessible via Outlook Web App or Skype for Business.

  • Mailbox Top-ups

    Organisations are able to provide their users with larger mailbox quotas (6, 10 and 25GB). Longer retention periods can also be purchased to enable organisations to retain deleted email for longer than 180 days.

  • Skype for Business Audio and Video Conferencing

    Organisations are able to provide their users with the ability complete peer-to-peer audio and video calls, as well as set up audio and video conference calls with external attendees.

  • Migration Services

    To support organisations in joining the NHSmail service, a range of flexible professional services are available from Accenture to support on-boarding. This includes provision of migration tools to full end-to-end management of migration and business change support.

PLEASE NOTE: A commercial agreement must be in place before additional services can be delivered. This may take several working days as a minimum depending on how quickly the agreement can be put in place. Please ensure sufficient time is allowed before additional services are required. The additional services are detailed in Version 4 of the Top Up Services Catalogue, which supersedes all earlier versions.

The core services are available to any organisations delivering publicly funded health and social care. For more information on top-up and additional services, please contact nhsmail.development@accenture.com.

Find out how NHSmail has changed the way health and social care colleagues work.

  • Self-migration to NHSmail

    South, Central and West Commissioning Support Unit (SCW CSU) - colleagues at SCW CSU share their self-migration journey to NHSmail, including the key benefits and lessons learnt.

  • Social care organisations

    The Uplands at Oxon Care Home – Carey Bloomer, Registered Manager at The Uplands, explains how NHSmail has made decision making quicker and reduced time spent on administration.

    Swanton Care and Community Limited – NHSmail has allowed Swanton Care to share information quickly and securely with their collaborative partners, saving time and effort previously spent on conventional post, fax or telephone.

    Stanfield Nursing Home – Since migrating to NHSmail, Stanfield Nursing Home has seen significant time savings, allowing the care home’s registered nurse (RN) to spend less time making phone calls and instead focusing more on the core purpose of patient care.

These case studies are also available in web text format, on the NHS Digital website.