Last updated: 12/11/2018 15:15
Unfortunately, following the enabling of the anti-spoofing controls, some organisations have been experiencing issues with implementing the guidance provided. To allow organisations time to overcome these issues, we have reversed the anti-spoofing changes and will re-introduce them within the next few weeks, with the exact date confirmed nearer the time after additional work is completed with system suppliers. In the meantime, please continue to regularly check the junk email folder within your mailbox.
This page provides you with up-to-date information on the status of the NHSmail services and any key known issues impacting users.
It is recommended that you regularly check these pages. For further information on any High Severity Service Incidents (HSSI) please refer to the NHS Digital Service Status Page (via N3/HSCN/NHS connection).
Click the navigation links below to view each section of the service status pages:
Complaints and Escalations Process
If you have any complaints about the NHSmail service, please email the national helpdesk. If you wish to raise an escalation, further information is available within the drop-down menu below.
Skype For Business Known Issues
The key known issues affecting the Skype for Business desktop / mobile application are outlined below. These known issues are seperated out into Instant Messenging and Presence (NHSmail core service) and Audio and Video Conferencing (NHSmail additional service):
Instant Messaging and Presence
Audio and Video Conferencing
NHSmail Service Level Performance Summary
This section publishes a summary of Accenture's monthly performance against the service levels agreed with NHS Digital to provide the NHSmail service. Each month's performance summary is provided in PDF format and available for download using the links provided in the table below If you have any questions or queries related regarding the published performance summary information please contact firstname.lastname@example.org.
|Month||Performance Summary Link|