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Self-Service Password Management

Last updated: 27/10/2017 20:15

Whether you need to change your NHSmail password or reset your NHSmail password there is a self-service function available to use. This page provides guidance to assist you with getting started and using the self-service password management tools via the following topics:


Getting ready to use self-service password reset

In order to use the self-service password reset you need to first review your security question information and ensure that you have a mobile phone number populated within your account profile. Your mobile number can be hidden and will only be used by NHSmail to issue your temporary account password as part of the reset process.

To check that you are ready, if you are not already logged into your account go to the NHSmail portal at www.nhs.net, click on 'Login' in the top right-hand corner of the page and login using your current NHSmail credentials normally.

Click on Profile:

Enter your mobile number in the field provided and tick the box if you wish to have your mobile number hidden:

To review your security questions, click on the Security Questions tab within the Profile page shown above. If you wish to change the questions and answers displayed, please follow the on-screen instructions. Once you are happy, please click on the Save button and you are all set.

If you wish to review more detailed guidance regarding setting security questions click here, or for further guidance regarding editing your Profile details, please click here.

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Using self-service password reset

If you have forgotten your password you can use the self-service password reset feature within the Portal. To use this, you must know the answers to your security questions and you must have a mobile number set within the profile section of your account (note: you must have access to this mobile). If you do not know the answers to your security questions, or you do not have a mobile phone number associated with your account, you will need to contact your Local Administrator to reset your password.

Go to the NHSmail portal at www.nhs.net, click on 'Login' in the top right-hand corner of the page. On the standard login screen you should click on the ‘Forgotten Password? Click here’ link:

Next, you will be asked to enter an Email Address for verification. Enter your NHSmail email address into the box provided and click on the Next button.

You will now be asked to answer 2 of your 3 security questions by providing the correct characters at a requested position within your security answer. When complete, click on the Next button and you will shortly receive a temporary password to use with your account via SMS message to your registered mobile device.

Return to www.nhs.net and login using your NHSmail email address and the temporary password that you have received. You will be asked to change your password immediately to something of your own choosing. Refer to the section below regarding choosing a new password to help guide you with the password complexity requirements for NHSmail.

If you wish to review more detailed guidance regarding the self-service password reset procedure click here.

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Changing your password

Your NHSmail password expires every 90 days for security reasons. To change your password, if you are not already logged in go to the NHSmail portal at www.nhs.net, click on 'Login' in the top right-hand corner of the page and login using your current NHSmail credentials normally.

Click on Profile:

Click on Change Password:

Change your password using the on-screen instructions.

If you wish to review more detailed guidance regarding changing your password click here.

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Choosing a new password

For your password to be valid:

  • Your password must NOT include your username (pre-fix of your email address).
  • It must contain a mix of three out of the following four character types:
    • Uppercase letters (A-Z)
    • Lowercase letters (a-z)
    • Numbers (0-9)
    • Symbols (!"£$%^&*)
  • It must be 8 or more characters long
  • It cannot be any of your four previous passwords
  • Spaces or commas cannot be used

If you receive an error when attempting to change your password, check that it meets the requirements listed above and try again.

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Additional considerations

If you access NHSmail using a number of different methods (e.g. Outlook, mobile phone, tablet), you must update to your new password on each device that is configured to store the password, to prevent your account from becoming locked.

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