NHSmail Enabling collaboration for health and social care


Welcome to the NHSmail support site and Portal help pages

  • Our annual user satisfaction survey is back up and running, following the issues we have been experiencing with the high volume of users simultaneously trying to access it. The survey is now open until Wednesday 24 October 2018. Apologies for the inconvenience this may have caused.
  • Multi-Factor Authentication (MFA) will be enabled on all Local Administrator accounts in England over the coming weeks. Guidance is available and communications will be cascaded to those impacted.
  • For guidance regarding changing your password or setting up self-service password and unlock management, please visit the Self-Service Password and Unlock Management page.
  • If you are experiencing issues with NHSmail, please visit the Service Status Page. Alternatively, review the FAQ page.
  • New to NHSmail? See the getting started guide for assistance.

NHSmail Self-help tool


Using Outlook Web App

Learn about: Email, Calendars, People, Tasks, Instant Messaging and Presence

Using the Portal

Learn about: User Management, Profile Creation and Using the Directory

Using Skype for Business

Learn about: Skype for Business Instant Messaging and Presence Management

Information and Guidance

Policy and Guidance

Click for: NHSmail policy and guidance materials

Joining NHSmail

Click for: information on joining the NHSmail platform

About NHSmail

Click for: information on the core and additional services offered by NHSmail and case studies highlighting some of the benefits of using the service


Click for: previous communications sent to Local Administrators and End Users

Service Status

Click for: current service status, planned changes and known issues

Using the training pages

Click for: guidance on how to navigate around these training pages


NHSmail is the national secure collaboration service for health and social care in England and Scotland.

NHSmail Partners

NHSmail is delivered in partnership between NHS Digital, NHS Scotland and Accenture.


If you're unable to resolve an NHSmail issue with your local IT Team, you can contact the national helpdesk 24 hours a day, 365 days a year:

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